Investigation and Research on the Current Status of Logistics Service Quality at Fedex Corporation

Luwei Cui; Qiaoyun Wei

doi:10.71204/mb5mh268

Authors

Luwei Cui Beijing City University Author
Qiaoyun Wei Beijing City University Author

DOI:

https://doi.org/10.71204/mb5mh268

Keywords:

Logistics Service Quality, SERVQUAL Model, Improvement Suggestions

Abstract

With the rapid development of international economic trade, the demand for international logistics is also continuously rising, while the development of its supply chain shows signs of insufficient momentum. The primary task to improve the lagging status of supply chain development is to address logistics issues. Therefore, international logistics enterprises should continuously enhance and improve their logistics service capabilities. This paper takes the express logistics service quality of Fedex Corporation as the research object, conducting an investigation, analysis, and research on Fedex's development status and current state of customer service quality. Based on the SERVQUAL model, through quantitative and qualitative methods such as questionnaires and interviews, it identifies existing problems and proposes targeted countermeasures and suggestions.

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